What the receiver meant and what it includes

It is still a source of loss! In terms of indices, communications experts were encrypted to it:
-what the receiver hears: index 70
-what the receiver includes: index 50
"I thought that you had told me that remained you more than reds," said the client.
"-but not, Mr. Bernard, I said exactly the opposite!" These are the Reds tables that lack us currently…! »
The loss is not clear and this type of situation is not uncommon!
Depending on the region the same words may not have the same meaning according to context. Example: the word relaxation may relate to the holiday, boxing or even firearms! According to the concerns of the time of the receiver, the latter may unconsciously prefer either of the senses with misunderstandings and obstacles to communication between the parties concerned that this entails!

Between what the transmitter actually said and that the receiver will

It is, in effect, a second source of loss in the transmission of the message. In statistical terms, this point results in the two following figures:
-what the issuer said actually: index 80
-what the receiver hears: index 70
One is sometimes surprised to note that some words are not heard by our interlocutors. The vendors know this problem on the part of customers who "discover" that the seller had them already pays for the rest, in the life of every day, we all experience these "absences", and words or groups of words that we support, in good faith, have not heard! How to explain these gaps in communication? Two main reasons, physical or psychological nature, may be invoked.

The five degrees of loss in the transmission of language (part 2)

Thus, to be sure of have expressed their thoughts, they do not hesitate to use the two following ways:
• A certain repetition in the expression of their thinking. This "repetition" does not feel at the level of the interlocutor as the seller reiterates his idea by varying its gesture (attitude, eyes, gestures…) and by using other words to ensure, to his own that he wanted to express. The choice of words is a formidable problem to be solved although the English language is very rich in words, since the latter are 50000! Victor Hugo was the best user of vocabulary: for all its opens, it employed 25000 words, followed by Voltaire who used that 17000. As current English, there are 1200 4500 understood words and common words. For the seller, commercial language to use to be understood by its interlocutors is still more limited since it contains only 350 words.

The five degrees of loss in the transmission of language (part 1)

Any communication connects a transmitter that expresses a message and a receiver that receives message said. In this process that involves two parties (or), interference phenomenon intervene and result in a loss that will increase as the message. These losses were measured by sociologists and psychologists: their results deserve reflection on the part of those, particularly, whose trade is based largely on listening, as this is precisely the case for sellers. Here are the fives steps in the erosion of the message. Between what the transmitter is and what he actually said When the man wants to express an idea, everything is played first at the level of the brain where thinking is going to build and build for then transmit the order to the mouth to express with words (and gestures, as we shall see). However, already at this stage of startup, there is a significant loss and then it is of the order of 20%! In terms of indices, this phenomenon is expressed by the two following proposals:

Listening, an essential step in the process of the sale

If man, said to have a two ears and one mouth, it is that it is, in terms of consumption, the need to develop a good relationship with others, listen to two times more than to speak. Joke? Perhaps. But all communications experts found a profound truth. One can well understand his counterparts that if known to develop effective listening. This is not simply in mechanical affect of the constitution of our ears shaped so that they know capture sound environment. Viewing triggers a psychological process of decoding that engages the brain to obtain both a "mechanical" listening and at the same time a psychological interpretation. The rest, is not a chance that, in terms of semantics, the verb hears has two meanings, depending on the context where it is used.

introduction

Trades of the sale will leave indifferent. Media, employers, professionals in all sectors have their opinions on the vendors and do not hesitate to take a stand for this or that aspect of the profession. Why this trend? Why both questions and reflections on any for sale? The answer lies essentially in the fact that this sector of activity has a number of paradoxes which at least three mark the current time.
• There is not enough sellers and yet there is a problem of employment in developed countries
The paradox is clear: while developed countries have, as a whole, serious difficulties to ensure the full employment of the available forces, very many companies rechecked… of vendors without really find! And yet, the business is not new! It is even one of the most ancient necessarily marked the first exchange between people. Problem of "image" of the profession of seller: for a long time, the profession was, be composed of "fine speakers", of "thieving who promised to the provided client signs the command", etc. "good vendor" was seen as someone who had still more accented above recalled defects! 

the sellers secrets